Client Challenges, Navigated

When a business problem crosses more than one line of work.

Real examples of how Hepta works through legal, people, financial, and operating challenges with clients. Each story explains the problem, the decisions we helped shape, and the result recorded. Names and identifying details are omitted.

Studio team reviewing operating priorities

Business Structure & Growth

Growing a studio without losing control of its numbers

Pilates studio in Bali

The challenge

Bookings were volatile and a large share came through ClassPass. That made repeat-customer growth, cash planning, partner economics, and staffing reliability part of one connected business problem.

How Hepta navigated it

Hepta worked with the owner across the operating plan: clarified how marketplace receipts should be tracked for sales and tax, set a cash reserve, restored Google Ads, tightened partnership and referral tracking, and reviewed class schedules and staffing responsibilities.

What changed

Bookings and instructor stability improved after Google Ads was restored, and two villa partnerships were established. ClassPass and PBJT reconciliation and some operating follow-ups remained under review.

Status: Progress recorded; selected reconciliations remain open

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Adviser and business owner reviewing records

HR, Payroll & Employment Terms

Resolving a payroll dispute by going back to the employment terms

Wellness business

The challenge

Employees and management were applying different assumptions to monthly salary, attendance hours, allowances, and overtime. The mismatch had created disputed calculations and reduced trust in the payslips.

How Hepta navigated it

Hepta reviewed the contracts, addenda, salary recap, and attendance basis together. We clarified the monthly-pay treatment, separated attendance-based allowances, applied the overtime terms in the addendum, and prepared corrected payslips and an addendum to make the terms clearer.

What changed

The payroll listing was reconciled to the salary recap, corrected payslips were prepared, and the remaining classification or formula questions were recorded for review.

Status: Payroll corrections prepared; review notes retained

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Legal due diligence and commercial structure review

Legal & Commercial Structure

Reworking a development deal spread across conflicting agreements

Property development transaction

The challenge

A proposed deal split the land and building arrangement across separate client, investor, and developer contracts. Responsibilities were unclear, the client-side commercial return was weak, and furniture payments came due too early.

How Hepta navigated it

Hepta mapped the obligations and cash flows across the documents, identified where the agreements did not line up, and recommended one consolidated land and building agreement, a more balanced client-side commercial structure, and separate or deferred furniture terms. We prepared a written negotiation recap and review points for the revised draft.

What changed

The parties were asked to revise the agreement around the consolidated structure. Hepta’s review of the revised draft and the parties’ final adoption were still pending in the latest record.

Status: Negotiation structure proposed; final agreement pending

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Legal Due Diligence & Risk

Pausing a deposit until the person offering the lease could prove authority

Prospective commercial tenant

The challenge

The client was being pressed to pay a non-refundable advance, but ownership and inheritance records did not yet establish that the person offering the premises had authority to lease it.

How Hepta navigated it

Hepta advised the client not to transfer funds before checking the title and ownership chain, the landlord’s signing authority, refund terms, and the relevant operating approvals.

What changed

The client declined to pay while the authority remained unverified, avoiding an unsubstantiated deposit commitment.

Status: Payment deferred pending due diligence

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