Hepta Solutions provides consulting, advisory, coordination, and support services related to business structuring, financial visibility, operational improvement, compliance, and related activities.
All services are provided on a best-effort and professional basis.
Hepta Solutions does not provide guarantees of specific outcomes, results, approvals, or business performance.
All recommendations, insights, and guidance provided by Hepta Solutions are advisory in nature.
Any decisions made based on such advice remain the sole responsibility of the client.
Hepta Solutions shall not be held liable for any business, financial, legal, or operational outcomes resulting from decisions taken by the client.
Services are limited strictly to the scope agreed upon between Hepta Solutions and the client, whether through proposal, agreement, or written communication.
Any additional work outside the agreed scope may be subject to separate fees, timelines, and approval.
The client agrees to:
• Provide accurate, complete, and timely information
• Ensure all documents submitted are valid and up to date
• Respond to requests and approvals within reasonable timeframes
Hepta Solutions shall not be responsible for delays, errors, or outcomes resulting from incomplete, inaccurate, or delayed information provided by the client.
Hepta Solutions may coordinate or work with third-party providers including, but not limited to:
• Notaries
• Legal advisors
• Tax consultants
• Government authorities
• Financial institutions
Hepta Solutions is not responsible for the actions, delays, decisions, or performance of any third-party service providers.
Any engagement with third parties is subject to their own terms and conditions.
Hepta Solutions does not guarantee:
• Government approvals (including licenses, permits, visas, registrations)
• Tax outcomes or positions
• Business performance, profitability, or growth
• Timelines influenced by third-party or regulatory processes
All such outcomes are subject to external factors beyond Hepta Solutions’ control.
All fees are based on agreed proposals or service packages.
Unless otherwise stated in writing:
• Payments made are non-refundable
• Work will commence only upon confirmation of payment
• Delays in payment may result in suspension of services
Any exceptions must be explicitly agreed in writing.
To the maximum extent permitted by applicable law:
Hepta Solutions shall not be liable for any indirect, incidental, or consequential damages, including but not limited to:
• Loss of profits
• Loss of business opportunities
• Operational disruption
• Delays caused by third parties or regulatory bodies
Total liability, if any, shall not exceed the amount paid by the client for the specific service in question.
Hepta Solutions agrees to treat all client information as confidential and to use such information solely for the purpose of delivering agreed services.
Clients acknowledge that certain information may need to be shared with relevant third parties (e.g., notaries, tax authorities) strictly as required for service execution.
All official instructions, approvals, and confirmations must be provided through recognized communication channels (email, written message, or documented approval).
Verbal discussions alone shall not be considered binding unless confirmed in writing.
Hepta Solutions reserves the right to suspend or terminate services in the event of:
• Breach of these terms
• Non-payment
• Misuse of services
• Unreasonable or abusive conduct
Any work completed up to the point of termination remains chargeable.
These Service Terms shall be governed by and interpreted in accordance with the laws of the Republic of Indonesia.
Any disputes arising shall be subject to the jurisdiction of the relevant courts in Indonesia.